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Terms and Conditions


Definition of Terms

'Blue Lizard Reptiles' refers to the company trading as 'Blue Lizard Reptiles' and to the website of the said company.

Our trading address is:

Blue Lizard Reptiles
19-21 Laughton Road
Dinnington
Sheffield
South Yorkshire
S25 2PN

The address of our website and e-commerce site is:

https://www.bluelizardreptiles.co.uk

'We', 'Ourselves', 'Our', and 'Us' refers to 'Blue Lizard Reptiles' as detailed above.

'You', 'Your', 'Youselves', and 'The Customer', refers to you, the user of this site, and anyone who purchases or has purchased goods or services from Blue Lizard Reptiles.

'Site' or 'Website' refers to any public content displayed at the domain 'https://www.bluelizardreptiles.co.uk'.



Terms and Conditions

Please read these terms and conditions carefully before ordering any products or services from our website. You should understand that by ordering from our site, or by using our site, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions you should not use our website. Please read through these terms and conditions carefully and print a copy for future reference.

Unless otherwise stated, all content on www.bluelizardreptiles.co.uk is copyrighted to Blue Lizard Reptiles © 2009-2017. No part of www.bluelizardreptiles.co.uk may be reproduced, altered or published by a third party without prior written consent from Blue Lizard Reptiles.


Limitations of Liability

All information provided on www.bluelizardreptiles.co.uk is provided free of charge. It must be acknowledged by yourself, that we cannot be held liable in respect of this website or its content. We endeavour to ensure that all information provided on this website is correct. However, because we are an e-commerce store product information, including images and features, are subject to change. We do our utmost to ensure that all product information is up to date.

Many of the products we offer on www.bluelizardreptiles.co.uk are covered by manufacturers warranties and although we will assist all customers who make use of these warranties, we cannot be held responsible for any problems that may occur as a result of purchasing a product, where the problem cannot be directly related to ourselves.

We will not be held responsible for any direct or indirect loss or damage arising in connection with our website. These damages, include but are not limited to, loss of profit, contracts, business or data.

Product images are for illustrative purposes only and may differ from the actual product.

Blue Lizard Reptiles gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice, sought by the customer from Blue Lizard Reptiles in this respect, may be given but cannot be relied upon by the customer or guaranteed by Blue Lizard Reptiles unless Blue Lizard Reptiles has access to the working system and the ability to carry out a full inspection of any equipment.

Blue Lizard Reptiles provides caresheets and articles on this website regarding many species of reptile and invertebrates, and aspects of their care. These are provided for the purpose of information sharing, in the interests of the well being of our customers animals. They do not represent an exhaustive source of information, and although we make every effort to ensure that the information and opinions expressed on our website are accurate, we cannot be held liable for any problems with animals or their setups resulting from information gained from this site. It is the customers responsibility to research the care requirements of their animals thoroughly and to ensure provision of the correct conditions for said animals.


Change of Terms and Conditions

We reserve the right, at any time to make alterations to these terms and conditions. As a visitor to www.bluelizardreptiles.co.uk it is your responsibility to ensure you are familiar with our most current version of these terms and conditions.


Law and Jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.


Privacy Policy / The Data Protection Act 1998

We are committed to safeguarding the privacy of all our website visitors through the implementation of The Data Protection Act 1998. Although we may collect personal data from the customer as part of the order process, we will never share these details with any third party unless previously agreed by yourself. Any personal data we collect from the customer, including email address, telephone number or name, will be used by ourselves to fulfil your order, send invoices, send you our newsletter and our own marketing communications. If you do not wish to receive any further newsletters or marketing communications from us, you may contact us at anytime to be removed from our marketing contact list.


Security

All payment information submitted to our site is handled through a secure interface and is encrypted using 128bit SSL security encryption and all of our information is stored on a secure server. Blue Lizard Reptiles do not at any point store customer card details on our server, or anywhere else unless requested to do so by the customer.


Third Party Websites

This website may contain links to third party websites. We are not responsible for the privacy policies, content or practices of third party websites.


Pricing and Sales

Orders are only accepted online for UK sales.

Placement of a telephone order constitutes acceptance of these terms and conditions.

All prices on our website are inclusive of VAT but exclusive of delivery charges.

The total price for the goods and delivery on your order will be stated at the time of order(unless excess delivery charges are required - applies to certain areas).

We are entitled to adjust our prices at any time including the change in price being due to an error or omission in the price published for the goods. If this occurs we will notify you of the correct price and give you the chance to cancel your order.

All goods remain the property of Blue Lizard Reptiles until full payment is made and goods are delivered to the customer.

All payments made through the RBS Worldpay payment service are made using GBP currency.

We accept the following methods of payment:

Online ... MasterCard, Visa, V.me, Maestro, JCB, PayPal
In-Store ... Cash, Diners, MasterCard, Visa, Amex, Maestro, JCB, Solo

In all cases payment must be received in full before goods will be dispatched.


Delivery

We aim to deliver all orders within 3-5 days of purchase. However, for items that are not currently in stock the delivery time may sometimes be longer.

We aim to despatch all orders received by 12 noon Monday to Friday on the same day. Orders received after 12noon will be dispatched the next working day. Orders received on Saturday or Sunday will be dispatched on the following Monday.

If your goods are not received within 18 days, please contact us.

All goods must be checked for damages and missing items upon delivery. Any damages or missing items must be reported to us within 24 hours of receipt of goods.

Blue Lizard Reptiles dry goods orders will incur a delivery charge of £4.99 (FREE for orders over £50.00). Some postcodes will incur an extra delivery charge. We will contact you by telephone or email after you have ordered if additional charges will apply.

Livestock and frozen food orders will be couriered by next day delivery for a charge of £15.99. Livestock and frozen food orders incur a £15.99 charge regardless of the size of the order. Some postcodes will incur an extra delivery charge. We will contact you by telephone or email after you have ordered if additional charges will apply.

Livefood only orders will be charged at £3.99 delivery(FREE for orders over £50.00). Some postcodes will incur an extra delivery charge. We will contact you by telephone or email after you have ordered if additional charges will apply.

In the event of a livestock or frozen food delivery not having arrived by 3pm on the agreed day, customers are obliged to inform us of the problem with delivery immediately by telephone. Failure to inform us of a delayed delivery of livestock or frozen foods by this time will invalidate any guarantee of safe arrival of livestock/frozen goods, and customers will not be entitled to a replacement of their order.

Blue Lizard Reptiles denies any liability for any loss resulting from damaged or faulty items, or late delivery.

We will despatch your goods by the most appropriate method. This may be by royal mail, or by a courier company. We will ensure that your goods are correctly packaged before dispatch but cannot accept liability for damage sustained by their subsequent treatment.

Delivery of your parcel will be attempted once. If a delivery cannot be made the parcel will be returned to the sorting office/courier's depot for collection by yourself.

Frozen foods are sold subject to availability. Orders will be despatched on the basis of first come first served.

Frozen food orders will be despatched Monday to Thursday. You will be contacted by telephone prior to dispatch to ensure you will be available to receive delivery. Orders received on Friday, Saturday or Sunday will be despatched the following week. An email will be sent to the customer informing them of the dispatch of their order.

Delivery of frozen foods will be by recorded delivery. Blue Lizard Reptiles will package any frozen foods to arrive still frozen. It is the responsibility of the customer to ensure that somebody is available at the delivery address to receive a frozen food order. Blue Lizard Reptiles accepts no responsibility for frozen food orders which are defrosted/spoiled because nobody was available to receive the delivery.

In the unlikely event that your frozen food order does not reach you in satisfactory condition contact us within 24 hours of receipt. We cannot replace or exchange any frozen food reported back to us after this 24 hour period.

We reserve the right to postpone delivery of any frozen food or livestock orders which are placed during extreme weather conditions e.g. flood, deep snow, heat wave.

Delivery of livefoods will usually be by royal mail, and will be sent first class. Usually, this will result in next day delivery, but this cannot be guaranted. If you wish to have your live foods delivered by special delivery, please contact us before placing an order. Special delivery will incur an extra cost.

We reserve the right to postpone live stock deliveries if the overnight temperatures are not favourable.

Livestock will be delivered in appropriate packaging for the weather/time of year. Live stock is guaranteed for 48 hours from delivery. Any problems with livestock on arrival must be reported immediately. In the event of an animal dieing in transit or within 48 hours of delivery, we will require photographic evidence of the dead animal before a refund or replacement is given.


Returns

Blue Lizard Reptiles returns policy does not affect your statutory rights.

If you wish to cancel your order within 7 days of receipt, please contact us at contact@bluelizardreptiles.co.uk, or telephone: 01909 518808. Returned products must be in perfect condition. Blue lizard reptiles will send you an email authorising you to return the goods. No goods will be accepted prior to the customer receiving an authorisation email. This email must be printed and retained as proof of authorisation for the return of goods.

Our returns address is:

Blue Lizard Reptiles
19-21 Laughton Road
Dinnington
Sheffield
South Yorkshire
S25 2PN

Blue Lizard Reptiles accepts cancellation of orders on the basis that the customer shall reimburse us in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by Blue Lizard Reptiles as a result of cancellation.

The products being returned must be well packaged to avoid damage. We recommend returning the products by a signed for delivery service.

Blue Lizard Reptiles will not accept goods were sent for return by a customer without proof of delivery to us or a receipt from a carrier.

When products have been returned to Blue Lizard Reptiles in good condition we will issue a full refund for the products. We will not pay the cost of your return postage.

Return of goods after 7 days is at the discretion of Blue Lizard Reptiles.

Products guaranteed by a manufacturer can be returned to us, if they are faulty, for exchange or refund during the warranty period. All products will be tested upon return. Blue Lizard Reptiles reserve the right to make a restocking charge of 12% if we accept back goods which are not found to be faulty.

Bespoke goods and perishables i.e. magazines, books, tortoise tables, vivariums etc. cannot be returned for refund unless faulty or damaged.

Under the Consumer Protection (Distance Selling) Regulations 2000, you have a duty to take reasonable care of any goods you receive. Under circumstances where this duty has been breached by yourselves, you will be liable for any costs or losses incurred by Blue Lizard Reptiles.


Complaints

If you should have a complaint about any of our products and services please contact us with your complaint at contact@bluelizardreptiles.co.uk, telephone us on 01909 518808 or write to us.

Our contact address is:

Blue Lizard Reptiles
19-21 Laughton Road
Dinnington
Sheffield
South Yorkshire
S25 2PN


WEEE Regulations

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) was introduced in January 2007 by the Waste Electronic and Electrical Equipment Regulations 2006.

The WEEE Directive aims to reduce the amount of electrical and electronic equipment being produced and to encourage everyone to reuse, recycle and recover it.

Blue Lizard Reptiles are obliged therefore to offer our customers free disposal of their WEEE when you purchase a new electrical or electronic product.

Customers must return their WEEE item to us within 14 days of purchasing their new item.

Items can be returned to store, or posted back to us, but we will not accept returns of WEEE without a copy of the receipt or invoice for the similar purchased item.


Cookies Used By This Website

Cookies are small files that may be placed by a web site on a user’s PC. They are used to store information that may be needed while browsing the site, or on a future visit. This may include personal data, or anonymous information such as previously visited pages or items stored in the shopping cart.

A recent change in EU regulations requires that consent must be obtained before using any cookie that is not ‘strictly necessary’ for the functioning of the site.

Our website uses the following types of cookie:

1. Necessary for the correct functioning of the associated elements of the site:

customerid - A cookie created by Blue Lizard Reptiles for the tracking of customers orders through the payment process. This cookie is required for the site to function correctly. Without this cookie it is not possible to purchase products from www.bluelizardreptiles.co.uk

2. Google Analytics, are used by us to improve our website and measure the success of our marketing campaigns. Google uses the following cookies on our website to provide us with relevant information:

__utma - Stores the amount of visits to our website, and the time of the first visit, the previous visit, and the current visit. We do not see your personal information just how popular our website is for repeat visitors.

__utmb - Is used to check approximately how long you stay on our website; when a visit starts, and approximately when it ends. Again we do not see personal information but instead gives us an indication of how well our website is received by visitors, i.e. if they leave quickly we have failed to interest them somehow.

__utmc - Is in conjuction with __utmb to check approximately how long you stay on our website; when a visit starts, and approximately when it ends. Again we do not see personal information.

__utmz - This tells us where a visitor came from, search engine used, search keyword or link and again we do not see any personal information. This gives us an indication of how popular our website is and where, geographically we are popular. It also gives us an indication of which product lines get the most enquiries and which marketing tools are the most effective.

If you do not wish for Google Analytics to use your data for the purposes of enhancing your shopping experience then you can opt out by visiting the following link https://tools.google.com/dlpage/gaoptout/

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FREE DELIVERY
On orders over £50*
(*excluding livestock/frozen)

Dry Goods £4.99
Live Food £3.99
Frozen Goods £15.99
Invertebrates £15.99

Other Livestock:-
England & Wales £45.00
Southern Scotland £55.00
Northern Scotland
(not offshore) £65.00


View Delivery FAQ

Testimonials
"The frog and the substrate arrived very quickly. Your service is AMAZING! The BEST online reptile store! I will be buying from you in the future and telling my friends about you."

Sam, Dunstable
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01909 518808

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