Livestock
When will my order be delivered?
Delivery is usually within 1-3 days from the point of ordering. For livestock and frozen orders we will always contact you prior to despatch to check someone will be available for delivery.
You will receive an email from us as soon as we dispatch your order.
We check the weather before dispatching any livestock or frozen orders to make sure your order will not be too cold or hot during transit. You may experience a delay if the weather is not suitable for us to transport your order.
For safe travel for livestock in cold weather, we need the overnight temperature to be 5 degrees C or above. We monitor the weather on a daily basis for all areas of the country where we have orders to dispatch, and dispatch as soon as the weather allows.
If you have any queries about your order then please contact us quoting your invoice number.
What are the delivery charges?
The delivery charges are calculated based on your orders contents.
Live Food only - £2.99
Dry Goods - £4.95
Livestock or Frozen Food - £15.99
Orders not containing livestock or frozen food that are more than £50 are delivered FREE of charge.
For example, if your order contained live food, dry goods, and was less than £50, you would pay £4.95. If your order contained dry goods, livestock and frozen food you would pay £15.99.
Does the delivery charge apply to all areas of the UK?
Some of the more remote locations may incur an extra delivery charge. If you are unsure if this might apply to your location then contact us and we can let you know.
Do you deliver livestock and frozen food to all areas of the UK?
Yes, we can deliver livestock to any part of the UK.
Will the livestock I order by safe during delivery?
All our livestock orders are packed into insulated boxes with heat packs to maintain the animals temperature whilst in transit.
How will I know when my livestock will arrive? Can I specify a day and time for delivery?
We contact all customers who order livestock to arrange delivery. This is to ensure someone will be available to receive delivery.
We don't despatch livestock on Fridays as they are stuck in transit over the weekend.
We can arrange delivery for a specific day but as the order will be couriered to you we cannot specify a time.
Which delivery company do you use?
Delivery will normally be with either Royal Mail or TNT. We do occasionally use other couriers.
Will the frozen food I order be kept frozen during transit?
All frozen items that we dispatch are packed in insulated boxes with ice packs to maintain a cool temperature whilst in transit.
What areas do you deliver to?
We can deliver to anywhere in the UK.
Is it possible for me to come to the store to collect my animal?
Yes, you can pick any livestock up from the store if you would prefer to do so.
Delivery is usually within 1-3 days from the point of ordering. For livestock and frozen orders we will always contact you prior to despatch to check someone will be available for delivery.
You will receive an email from us as soon as we dispatch your order.
We check the weather before dispatching any livestock or frozen orders to make sure your order will not be too cold or hot during transit. You may experience a delay if the weather is not suitable for us to transport your order.
For safe travel for livestock in cold weather, we need the overnight temperature to be 5 degrees C or above. We monitor the weather on a daily basis for all areas of the country where we have orders to dispatch, and dispatch as soon as the weather allows.
If you have any queries about your order then please contact us quoting your invoice number.
What are the delivery charges?
The delivery charges are calculated based on your orders contents.
Live Food only - £2.99
Dry Goods - £4.95
Livestock or Frozen Food - £15.99
Orders not containing livestock or frozen food that are more than £50 are delivered FREE of charge.
For example, if your order contained live food, dry goods, and was less than £50, you would pay £4.95. If your order contained dry goods, livestock and frozen food you would pay £15.99.
Does the delivery charge apply to all areas of the UK?
Some of the more remote locations may incur an extra delivery charge. If you are unsure if this might apply to your location then contact us and we can let you know.
Do you deliver livestock and frozen food to all areas of the UK?
Yes, we can deliver livestock to any part of the UK.
Will the livestock I order by safe during delivery?
All our livestock orders are packed into insulated boxes with heat packs to maintain the animals temperature whilst in transit.
How will I know when my livestock will arrive? Can I specify a day and time for delivery?
We contact all customers who order livestock to arrange delivery. This is to ensure someone will be available to receive delivery.
We don't despatch livestock on Fridays as they are stuck in transit over the weekend.
We can arrange delivery for a specific day but as the order will be couriered to you we cannot specify a time.
Which delivery company do you use?
Delivery will normally be with either Royal Mail or TNT. We do occasionally use other couriers.
Will the frozen food I order be kept frozen during transit?
All frozen items that we dispatch are packed in insulated boxes with ice packs to maintain a cool temperature whilst in transit.
What areas do you deliver to?
We can deliver to anywhere in the UK.
Is it possible for me to come to the store to collect my animal?
Yes, you can pick any livestock up from the store if you would prefer to do so.
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